Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom Items can not be returned. If a product has been modified in any way, shape, or form it will not be allowed to be returned.

Additional non-returnable items:

• Design services
• Downloadable software products

To complete your return, we require a receipt or proof of purchase. Reason of return will need to be determined.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Prior to shipping your return, please contact our customer care team by email: support@adrelledesign.com. You will be responsible for paying for your own shipping costs for returning your item unless the item is deemed defective upon delivery. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. More information will be provided upon email confirmation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and will send you a delivery location for your item.

*By purchasing at Adrelle Design you agree to our Return Policy. We reserve the right to change our return policy at any time. If you have future questions please contact us at support@adrelledesign.com.